Brunswick Zone Lakeside Lanes

Reviews about Brunswick Zone Lakeside Lanes

• 1 / 5

  By Hazelgirl Hazel girl
  I wouldn't even give this 1 star. I had booked a party here for my son. First visit to this bowling ally. Upon arrival my hostess was amazing. However they did not have ramps available for small children. They were all in use. This was not my issue. The GM Bob came to my area to discuss the issue of ramps. I explained I thought it was in the online contract. He shoved it in my face and said read your contract it is not in there. I explained I understand they are in use and when one is open I would like one since I have a party of all 4 year olds and younger bowling. He had to express to me that his grandson is 4 and doesn't need a ramp. Well I dont care about your grandson. My son had never been bowling and I didnt want him just chucking the ball onto the lane. Oh he assured me that will not damage. Well I apologize for trying to be thoughtful of your place of business. I asked why he had such an attitude with me when all I did was inquire about getting a ramp. His response was that is how I perceive it. Well no sir, your patron is always right and you never tell them they are wrong. He then proceeded to tell me he cant just go and take a ramp for my party. I never asked for this. I was fine with waiting to get one. I have never been in a situation that a GM is so belittling. I would never in my life think about treating my patrons the way he did. I have been in customer service for 15 years. I was just appalled by his actions. I later found out from another staff member that he went in back and mocked out conversation with his staff. Inappropriateness at its finest. I will never return to this business and everyone I know will be made aware at how they treat their paying customers. FYI my party was over $300 so you would think they would be a little nicer. Highly disappointed that my son;s birthday party was clouded because of the actions of an immature person.
  February 10, 2017
• 4 / 5

  By Curt Wibbenmeyer
  I recently bowled a charity event here. The facility is nice, plenty of parking, clean, and modern. I added a review here to comment on the Pro-Shop. I didn't have a bad or good experience here, but I was dumbfounded that the pro-shop wasn't open when we had a couple of hundred people in the facility. They definitely missed out on potential sales. I had an insert come out of my ball during the event and was hoping they were in, but no dice!
  November 18, 2016